What is the event? 
After two sell out years, GLOW at Sydney Zoo is back – BIGGER than ever before!

Immerse yourself in the largest GLOW yet featuring NEW, never-before-seen installations, a reimagined and interactive light walk and returning favourites like the iconic GLOW Lion Lantern, magical KIIS Eye Ferris Wheel, Glowy Golf, and the mind-blowing Vortex Tunnel. Explore the Aquarium after-dark, and encounter hundreds of critters in the largest Reptile and Nocturnal house in the world. Plus, food trucks, rides, the GLOW bar, and so much more!

GLOW at Sydney Zoo is an accessible and inclusive event, designed specifically with no hills or steps for varying levels of mobility, for everyone to enjoy.

When is the event?
Friday 10 May to Saturday 1 June 2024.

When does the event start and finish?
The GLOW Zone is open 5:30pm to 10pm. The GLOW Light Walk is open from 6:00pm until 10:00pm, last entry at 9:15pm.

Where is the event?
Sydney Zoo, 700 Great Western Hwy, Bungarribee NSW 2767. For more information on our location or getting here, visit: www.sydneyzoo.com/visit/sydney-zoo-location/

Can we access the whole zoo?
Tickets include access to the GLOW Light Walk, which is an illuminated path through the Asia precinct, the Aquarium, the Reptile house and the Australia precinct. All other areas of the zoo are not accessible during the event.

Will I get to see animals?
The GLOW Light Walk includes entry to our Aquarium and Reptile house where you can visit some of our slithery, scaly and spiky residents. While some of our other animals outdoors may be visible during your visit, we cannot guarantee you will be able to see them. We prioritise the welfare of our animals and allow them access to their night dens at all times.

Will the animals be affected?
No. We prioritise the safety and welfare of our animals and have ensured the event footprint and activations will not affect the animals in any way.

Will the light walk art be visible during the day?
GLOW at Sydney Zoo is a special event with lights and attractions that can’t be experienced at Sydney Zoo during the day. While you may be able to see some of the sculptures during the day, they will not be illuminated or interactive, and will be barriered from public access.

What food and drink options will be available?
Paella, Pizza & Pasta, The Food Trap, Gozleme, Soulvaki, hot cinnamon donuts, GLOW Fairy Floss and GLOW Bar.

Are your restaurant and cafes open during the event?
Enjoy a private a la carte dining space with a mouth-watering selection of dishes and an enticing assortment of craft beers and wine at the Sydney Zoo Beer Garden. Our restaurant and other cafes inside the zoo will not be open during the event.

Is GLOW accessible?
Yes, Sydney Zoo is a wheelchair accessible site with no hills or steps. All areas of the event are accessible for guests with wheelchairs. Please note that the Ferris wheel, Slide, Cliff Hanger, Dodgems and Space Jam may not be suitable for guests with compromised mobility, please speak to our friendly visitor experience staff to discuss your needs.

Do you offer prams, wheelchairs or mobility scooters for hire?
We offer pram and wheel chair hire and recommend pre-booking before you visit by calling us on 02 7202 2560.

What can’t I bring to the GLOW event?
Please refer to our conditions of entry.

Can I leave the event and re-enter on the same night?
You can access the GLOW Light Walk and GLOW Zone as many times as you’d like on the same night. Your wristband will gain you access all evening.

Photosensitive Epilepsy Caution
This event may not be suitable for people with Photosensitive Epilepsy. Some lighting used at this event may be disruptive to people who are sensitive to light.

Can I bring an umbrella?
Umbrellas are welcome onsite, and can also be purchased at the GLOW Retail Outlets throughout the GLOW Light Walk.

How long does the GLOW Light Walk take?
The GLOW Light Walk will take approximately 1 hour at a comfortable pace. You are able to spend an unlimited amount of time in the GLOW Zone until closing time.

What are the restrictions for the rides?
Space Jam: Minimum height 120cm and a minimum of 6 years of age.
Dodgems: Open. Under 120cm accompanied by adult to drive.
Slide: All ages, children under 3 years accompanied by (paid) adult.
Cliffhanger: Minimum height 116cm and a minimum of 6 years of age. 

What are the session times?
5:30pm, 6:00pm, 6:30pm, 7:00pm and 7:30pm. The event is approximately a 2 hour experience.

Can I arrive outside of my session time?
To ensure you can easily obtain a car parking space, we recommend you arrive for the session time you have booked. We are limiting the number of guests entering the zoo and have staggered arrival times throughout the night. You can stay as long as you want and all tickets include FREE parking.

Can I arrive earlier?
GLOW at Sydney Zoo starts at 5:30pm. If you are a member or have a separate booking for earlier in the day, you will be required to leave the zoo by 5pm and re-enter after 5:30pm so we can prepare for the event.

What are ticket prices?
Adult tickets (aged 16+): Gate price $34.99. Early Bird price $29.99.
Children (aged 3-15): Gate price $29.99. Early Bird price $24.99.
Infants (0-2): FREE – but still require a booked ticket to help manage guest capacity.

Do you offer concession tickets?
No concession tickets are available.

How do I buy tickets?
Book your spot at tickets.sydneyzoo.com/GLOW

Can I buy tickets at the gate?
We recommend pre-booking tickets online to avoid missing out. If there are spots left each night, tickets will be available to purchase at the gate.

Can I change my booking date or get a refund?
Tickets are non-transferrable and non-refundable as part of conditions of sale.

I’m having trouble booking
Contact our friendly team at tickets@sydneyzoo.com who will be happy to help you GLOW!

Do I get a refund if it’s raining?
Being an outdoor event, GLOW is an all-weather experience. Ticket holders are advised to check the weather report before attending and bring appropriate clothing. We will advise ticket holders if a session is postponed or cancelled due to the weather.

What is included in my ticket?
Every GLOW event ticket includes access to the GLOW Light Walk and GLOW Zone, to experience light activations including Glowy Golf by Carnival Cruises, Affinity, Ignite, Neon Playground, and the Vortex Tunnel.

Does my GLOW ticket include day entry to the zoo?
No, the GLOW ticket includes entry to GLOW at Sydney Zoo from 5:30pm to 10:00pm only. If you’d like to experience Sydney Zoo and our animals during the day, you can purchase a day ticket at www.sydneyzoo.com

Does my day ticket include entry to GLOW?
No, a Sydney Zoo day ticket or membership includes zoo entry only during the day from 9:00am to 5:00pm.

Are the Ferris wheel, Slide, Space Jam, Dodgems and Cliffhanger included in my ticket?
Ancillary offerings are not included in your ticket. You can pre-purchase ride tickets and bundles online at tickets.sydneyzoo.com/GLOW

What is the cost of the Ferris wheel, Slide, Space Jam, Dodgems and Cliffhanger?
Tickets for rides can be purchased for $10 each and are available from ticket booths across the site. The use of ancillary offerings are subject to availability on the night. You can pre-purchase ride tickets and bundles online at tickets.sydneyzoo.com/GLOW

What benefit does buying rides online give me?
Pre-purchase your ride bundle online and save – 6 for $50, save $10. You can pre-purchase ride tickets and bundles online at tickets.sydneyzoo.com/GLOW

I was not able to use all of my Ride Credits, can I use them on another night?
Ride Tickets are non-refundable. Any Tickets not used on the date night of your visit will be forfeited. Ride Tickets cannot be transferred to another night.

Is the Companion Card honoured for this event?
We offer complimentary entry to a companion or carer with the purchase of a ticket or membership for the person needing support. Please see the information desk on arrival for assistance.

Where is event parking?
FREE parking is included in your ticket at our onsite carpark. On arrival, follow the instructions of event staff who will direct you to the parking area.

Where do we park if the carpark is full?
Capacity of the venue is based on the amount of car spots we have available. Please follow directions from our carpark marshals upon arrival.

What is included in a VIP ticket?
VIP bookings include unlimited rides, 1x beanie with each adult ticket, 1x GLOW toy with each child ticket, 2x hot cinnamon donuts and 1x pair of GLOW prism glasses.

What is the difference between a VIP and Platinum VIP ticket? 
In addition to the VIP inclusions mentioned above, you will also receive a Sydney Zoo Platinum Pass. Your Platinum Pass includes; 12 months unlimited entry to Sydney Zoo, a FREE Sydney Zoo cap, a Bring a friend ticket (1x FREE day ticket), a $25 off voucher for your first animal encounter purchase and 10% discount on all food, beverage and retail purchases. For full Platinum Pass terms and conditions, please visit: https://sydneyzoo.com/ticket-terms/ 

How does my Unlimited Rides work?
Your unlimited rides pass wristband is redeemable on entry. Ride queues will be managed each night and is at the discretion of the ride operator. Sydney Zoo cannot guarantee ride availability at any time. Rides are weather dependant.

Where do I get my beanie/ GLOW toy/ GLOW glasses?
Beanie, toy inclusions and GLOW glasses are redeemable on entry with a valid GLOW VIP ticket only. These items cannot be exchanged for comparable goods or services.

Where do I get my free donuts?
Donuts are redeemed at Dicky’s Donuts stand in the GLOW Zone. Redemption coupons will be distributed on entry.

What is included in an infant VIP ticket? 
infant VIP tickets receive all of the inclusions. Some rides are not applicable for infants and it is the parents responsibility to ensure the safety of the infant with all inclusions (donuts, rides and toy related). Each ride has different age and height requirements. Infant VIP ticket holders will receive a soft plush toy as a substitute for a GLOW toy.

What is included in the infants Platinum VIP ticket and why is it free?
The infant ticket type on the Platinum VIP ticket page does not include any Platinum Pass or VIP benefits. If you’d like your infant to enjoy a VIP experience, please purchase an infant VIP ticket here: https://tickets.sydneyzoo.com/GLOW-VIP

Where is event parking? 
FREE parking is included in your ticket at our onsite carpark. On arrival, follow the instructions of event staff who will direct you to the parking area.

Where do we park if the carpark is full?
Capacity of the venue is based on the amount of car spots we have available. Please follow directions from our carpark marshals upon arrival.

I am a Sydney Zoo member, can I enter for FREE?
Entry to GLOW at Sydney Zoo is not included in your membership. GLOW at Sydney Zoo is a special event with lights and attractions that can’t be experienced at Sydney Zoo during the day. 

Do I get a members discount?
Keep an eye out for the member presale offer sent to the specified email address on the account. There are no members discounts on the Ferris Wheel, Space Jam, Slide, Dodgems, Cliffhanger or food and beverage and retail.